Intel’s issue reflects a wider concern: Legacy technology can introduce cybersecurity weaknesses. Tech makers constantly improve their products to take advantage of speed and power increases, but customers don’t always upgrade at the same pace. This creates a long tail of old products that remain in widespread use, vulnerable to attacks.
Intel’s answer to this conundrum was to create a warehouse and laboratory in Costa Rica, where the company already had a research-and-development lab, to store the breadth of its technology and make the devices available for remote testing. After planning began in mid-2018, the Long-Term Retention Lab was up and running in the second half of 2019.
The warehouse stores around 3,000 pieces of hardware and software, going back about a decade. Intel plans to expand next year, nearly doubling the space to 27,000 square feet from 14,000, allowing the facility to house 6,000 pieces of computer equipment.
Intel engineers can request a specific machine in a configuration of their choice. It is then assembled by a technician and accessible through cloud services. The lab runs 24 hours a day, seven days a week, typically with about 25 engineers working any given shift.