Q&A: How Athenahealth moved from traditional AI to genAI and ChatGPT

Athenahealth provides software and services for medical groups and health systems around the country, and finding efficiencies through the use of artificial intelligence (AI) has long been a part of its DNA, so to speak.

For example, the healthcare technology provider has already been using machine learning to sift through tens of millions of faxes it receives electronically each year so they can be attached to the proper patient record.

But, the company’s use of AI changed dramatically when little more than a year ago OpenAI announced ChatGPT. Athenahealth recognized the generative AI (genAI) platform’s promise of creating new efficiencies, both for clients and its own internal processes. 

To read this article in full, please click here